Returns

Information on Warranty & Returns

Returns

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You have the right to cancel your order within 14 days of receipt without providing a reason. After cancellation, you have an additional 14 days to return your product. You will then be refunded the amount paid for the products, minus the shipping costs of €6.99 (incl. VAT) incurred by us.

The cost of returning the product from your home to Kappersshop is your responsibility.

If you exercise your right of withdrawal, the product must be returned to the seller with all supplied accessories and, if reasonably possible, in its original condition and packaging.

To exercise this right, please contact us at info@barberfriends.com.

We will then refund the order amount within 14 days after notification of your return, provided the product has been received in good condition.

Exceptions to Returns:

  • Sealed products: Products with broken seals cannot be returned. This includes sealed perfumes and similar items.
  • Products manufactured by the seller according to the specifications of the consumer.
  • Products that are clearly personal in nature (e.g., furniture in a custom-selected color).
  • Products that, by their nature, cannot be returned.
  • Products whose prices are subject to fluctuations in the financial market, which are beyond the seller's control.

Warranty

All items purchased from us are covered by statutory warranty. Statutory warranty means that a product must meet the reasonable expectations of the consumer regarding its quality and functionality. Some products also include a manufacturer’s warranty, which does not affect the statutory warranty.

The warranty on your purchased item varies. To claim your warranty, it is important to check the warranty period, starting from the date on your invoice or proof of purchase. At www.barberfriends.com, there are two main product groups:

  1. Consumables, such as care and styling products.
  2. Tools, such as clippers, scissors, straighteners, curling irons, hairdryers, split-enders, etc.

For consumables, no manufacturer’s warranty applies beyond the 14-day right of withdrawal.
For tools, no warranty applies to wear-and-tear parts, such as blades or the normal wear of scissors.
In general, tools and electronics come with a 2-year warranty for consumers unless otherwise stated in the warranty certificate provided.


Company Identity

Barberfriends Drachten
Noorderdwarsvaart 31
9203 CA Drachten

Email: info@barberfriends.com
Chamber of Commerce (KVK): 92360076 (Razzaro)
VAT: NL866020494B01